It's super easy to manage your dog's subscription and make the changes you need!
You can make any modifications you need to your delivery schedule before our weekly cutoff (Thursday at 11 pm ET) by logging into your account or emailing us at email@example.com.
To make modifications on your own, go to "Manage Your Delivery Schedule" on your "My Account" page! Just follow these steps:
- Log in to petplate.com with your email and password
- Click “Manage Delivery Schedule” under your dog’s name
- Choose the Date you want your next shipment delivered on from the drop down menu
- Click "Update subscription"
You should see the updated date reflected on your "My Account" page under “Estimated Delivery Date.”
We'll charge your order the Friday before it ships and at that time any changes to your account will be locked - we recommend making any changes on the Thursday before your next delivery!
Still have questions? Call us at 855-981-6109 or e-mail us at firstname.lastname@example.org!