FAQ

• FreshBaked

  • ★ How do I switch to FreshCombo?
  • ★ What is FreshBaked?
  • ★ What is a FreshCombo Plan?
  • How do I store FreshBaked?
  • How is FreshBaked made?

• About PetPlate

  • ★ How can I contact Customer Care?
  • ★ Why should I switch to PetPlate?
  • ★ How does a subscription to PetPlate work?

• Our Food

  • ★ How are PetPlate's FreshCooked meals made?
  • FreshCooked Entrée Ingredient List
  • Lean Meats + Venison Entrée
  • Is PetPlate certified by the WSAVA Global Nutrition Committee and the AAFCO?
  • Can I feed my puppy PetPlate?
  • Do I need to consult my vet when switching my dog’s diet?
  • Tips for picky pups!
  • What if my dog doesn't like the food?
  • How do I transition my dog to PetPlate?
  • Is PetPlate organic?
  • Will you offer meals for other pets, like cats?

• Our Plans

  • ★ How much does PetPlate cost?
  • Our Subscription Plan Offerings
  • Is PetPlate available without a subscription?
  • Do you have trial options or can you send me a sample?
  • What’s a topper plan?

• Managing My Account

  • ★ How do I change my plan?
  • ★ Oh No! I forgot to reschedule my box!
  • ★ How do I change my pup's meals?
  • ★ How do I make changes to my delivery schedule?
  • ★ How do I pause my subscription?
  • How do I update my credit card or my address?
  • How do I use a coupon or gift card?
  • Can I change my shipping frequency?
  • How to Apply Treats, Supplements, and Coupons to your Account
  • Can I add another dog to my account?
  • When am I charged for each delivery?
  • How do I cancel my subscription?

• Our Treats and Supplements

  • Can I order treats or supplements separately?
  • Do you have any treats or supplements?

• Shipping & Packaging

  • Help! I have a problem with a recent shipment.
  • Do you ship nationwide?
  • How is PetPlate packaged?
  • Can I recycle PetPlate packaging?

• Storing & Feeding

  • How do I store PetPlate?
  • How long does PetPlate stay fresh?
  • How do I know how much to feed my dog?

• Share The Mission

  • Want to partner with PetPlate?
  • Do you have a referral program?
  • How do I become an ambassador?